Frequently Asked Questions

A new product often brings questions - and we are happy to answer them. If you can't find the answer you are looking for, do not hesitate to contact us. We are here to help you and your cells!

Battery, Charging and Operating

  • How long does the battery last?

    The battery packs inside the Cellbox® provide an uninterrupted power source for the operation of the Cellbox® during transport for more than 24 hours (at a preset temperature of 37°C when ambient temperature is 23°C).

  • How can I charge the box?

    The Cellbox® is fitted with 4 lithium-ion battery packs (99,4Wh each), that can be charged from any wall socket that provides 100-230 V.

  • How long does it take to fully charge the box?

    Nine hours will be required to fully charge the batteries.

  • How can I charge the box during transport?

    It is essential that the battery packs of the Cellbox® are fully charged before the transport of any goods. To extend battery life during transport, confirm that the car adapter is set to 24V DC and connect it to the auxiliary car power outlet.

  • Why do the green lights blink?

    Each of the LEDs represent a 25% charge value. A blinking LED therefore indicates that the Cellbox® is either being charged or discharged. When all four of the LEDs are steadily lit in green, the Cellbox® is fully charged (100%). Three green-lit LEDs indicate a battery level of 75%, two of 50% and so on.

  • Can I use the Cellbox® ground CD in the plane?

    Due to International Air Transport Association regulations, it is strictly forbidden to transport an operating Cellbox® ground CD in any aircraft. If you want to ship your cells by air, have a look at our Cellbox® flight CDI.

  • Which dangerous goods regulations apply?

    Because the Cellbox® contains lithium-ion-batterys, UN3481 applies and needs to be indicated on the outside of the box. Additionally, the Cellbox® Flight CDI needs a dry-ice indication: UN1845 Dry-Ice label. Please add amount of dry ice in kilograms as well as shipper’s and consignee’s information.

  • How do I activate the Energy Saving Mode?

    The Energy Saving Mode can be found in the data logging window on the Homescreen. This feature can be used to extend the battery life. Tap 'ON' to activate the Energy Saving Mode. Energy Saving Mode is activated when 'OFF' is displayed in the window. The data logging window in the Homescreen will display whether the Energy Saving Mode is activated or not.

CO2

  • How do I change the CO2 cartridge in the Cellbox® ground CD?

    To refill, open the Cellbox® and gain access to the CO2 compartment by opening the circular lid to the right of the incubation chamber. Screw the disposable cartridge carefully onto the thread and replace the circular lid securely on top of the compartment.

  • How do I change the dry-ice in the Cellbox® flight CDI?

    Attention: Always handle dry ice with the appropriate personal protective equipment! Open the Cellbox® and gain access to the dry-ice container by unscrewing the lid in an anti-clockwise motion. Use a small dry ice scoop or shovel to fill the container up to right below the thread for the lid. Replace the lid and tighten it in a clockwise manner.

  • How much dry-ice does the box need?

    The container is suitable for 460g of dry ice. Always ensure that the maximum amount of dry ice has been used without obstructing the lid from closing securely.

Cleaning, Storage and Service

Homescreen

  • What is displayed on the homescreen?

    The Cellbox® homescreen is switched on along with the Cellbox®. It is possible to manage the incubation temperature and internal CO2 concentration from the homescreen. The actual temperature and CO2 values measured inside of the incubation chamber are also displayed on the homescreen. Furthermore, the homescreen allows you to monitor the remaining CO2 level and provides access to the buttons that activate and deactivate the Bluetooth and data logging features.

  • Why does the homescreen switch off after one minute?

    The homescreen is automatically switched off after a minute to conserve energy, thereby extending the battery life.

  • How do I reset the transit time?

    The display shows the elapsed time since the device has been switched on. To reset, tap the green highlighted “0”. To start a log, tap “start recording”, to stop a running log, tap “stop recording”.

  • How do I prepare the Cellbox® for data export?

    Tap on the Bluetooth button on the Homescreen. The Bluetooth-sign is lit in blue if active. Open the Cellbox® app and connect your iOS-device with the Cellbox®.

Others

  • Where can I buy a Cellbox®?

    Click here to see all our distributors - they will be happy to help! But if you like, you can directly request a quote from us and we will get in touch with you shortly.

  • Is there a rental program available?

    Currently, there is no option to rent a Cellbox®. But we are steadily working on options to make using the Cellbox® easier for our customers.